Help Center

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Frequently Asked Questions

Where is my order?

What is your Shipping Policy?

What is your Return Policy?

Why is there a minimum order to checkout?

Do you test on animals?

Are your products vegan/vegetarian?

​Where are the products made?

Besides online, where can I buy your products?

Are your products registered and approved by the appropriate administration in Malaysia?

What products are Essential Oil free?

Are there any products for men?

Are your products safe for pregnant and breast feeding?

Do you offer international shipping?

What skin types are suitable for your skincare products?

What are the best way to keep these products?

How can I determine my skin type?

What payments does The Mineraw accept?