The Mineraw ensures products are safely and carefully packed so customers anywhere can enjoy a full on therapeutic experience. Thus, shipping time might vary depending on location, shipment method and other factors out of our control.
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient. The Mineraw will not be held responsible for shipping delays, damage or loss. Click here to read our full policy
Due to the nature of our products, we are unable to accept returns or exchanges. All goods sold are not refundable. We do not accept a form of return due to the sanitary, hygienic and safety reasons of skincare products - but there are exceptions to this.
Yes! Product information on this website and on our product labels has been evaluated and approved by the appropriate administration in Malaysia, Ministry of Health (MOH) / Kementerian Kesihatan Malaysia (KKM) and National Pharmaceutical Regulatory Agency (NPRA). You can find our product license via this link.
We strive to create safe, gentle, natural products that are healthy & non-irritating for the skin. However, with your satisfaction in mind, please read the following medical and product disclaimer located here.
Our product ingredients are clean natural or safe chemicals for the skin. However, please consult a health care practitioner if you have any concerns about whether our product ingredients may be suitable for you if you are pregnant or nursing.
Yes we do to certain countries. We want everyone everywhere accessible to our clean, cruelty-free, chemical free & eco-conscious skin care products. You may refer to the countries we ship to and the rates here
All types! We made sure all ingredients are safe for acne prone, oily, dry, sensitive, combination, normal, troubled and mature skin.
The Mineraw is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use.
The content on our website is for general informational purposes & should not be considered medical advice. Product descriptions are not intended to diagnose, treat, cure and/or prevent any disease.
Always perform a patch test before applying our products. Natural and herbal products can still cause adverse reactions if you are allergic to a specific ingredient. Discontinue use right away if there is an adverse reaction. Read more about our Disclaimer here