Help Center

Hang in there! We take about 3 working days to process your order. You will receive an email once your order has been shipped. 

To track your order, click here

Due to the nature of our products, we are unable to accept returns or exchanges. All goods sold are not refundable. We do not accept a form of return due to the sanitary, hygienic and safety reasons of skincare products - but there are exceptions to this.

Read our full Refund Policy here

Yes! All products at The Mineraw are vegan.

No we definitely do not! We love our furry friends too much! Testing is only done on willing friends & family.

All types! We made sure all ingredients are safe for acne prone, oily, dry, sensitive, combination, normal, troubled and mature skin.

The Mineraw is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use.

The content on our website is for general informational purposes & should not be considered medical advice. Product descriptions are not intended to diagnose, treat, cure and/or prevent any disease.

Always perform a patch test before applying our products. Natural and herbal products can still cause adverse reactions if you are allergic to a specific ingredient. Discontinue use right away if there is an adverse reaction. Read more about our Disclaimer here