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Help Center

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Frequently Asked Questions

Do you test on animals?

Are your products vegan/vegetarian?

​Where are the products made?

Do you have a physical store?

Besides online, where can I buy your products?

Where do you source your ingredients and are they really natural?

Are your products registered and approved by the appropriate administration in Malaysia?

What are your ethical & sustainable initiatives?

What products are Essential Oil free?

Are there any products for men?

Are your products safe for pregnant and breast feeding?

What skin types are suitable for your skin care products?

What are the best way to keep these natural products?

What is the shelf life of The Mineraw products?

Where is my order?

What is your shipping prices?

How long will it take for me to receive my order?

What happens if I am not home to accept the delivery?

What happens if my order is returned to The Mineraw?

What are your accepted payments methods?

What is your return policy?

What is your cancellation policy?

Do you offer international shipping?

Why is there a minimum order to checkout?