Privacy Policy
DATA PROTECTION POLICY | THE MINERAW SDN. BHD.
1. INTRODUCTION
The Mineraw Sdn. Bhd. ("The Mineraw," "we," "our," or "us") is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Data Protection Statement outlines how we collect, use, store, and protect your personal data.
2. COLLECTION OF PERSONAL DATA
We may collect and process the following personal data when you engage with us, including but not limited to:
* Name, contact details (email, phone number, address)
* Date of birth, gender
* Payment information and transaction details
* Online identifiers (IP address, cookies, browsing behavior)
* Customer preferences, reviews, and feedback
3. PURPOSES OF DATA PROCESSING
Your personal data may be processed for the following purposes:
* Fulfilling orders and providing our products and services
* Customer support and responding to inquiries
* Processing payments and transactions
* Marketing, promotions, and loyalty programs (with consent)
* Conducting market research and improving our offerings
* Complying with legal and regulatory requirements
4. DISCLOSURE OF PERSONAL DATA
We may share your personal data with:
* Our subsidiaries, affiliates, and service providers for business operations
* Payment gateways and financial institutions for transaction processing
* Logistics partners for delivery services
* Regulatory and legal authorities where required by law
We do not sell or rent your personal data to third parties.
5. SECURITY OF YOUR PERSONAL DATA
We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, while we strive to protect your data, we cannot guarantee absolute security.
6. RETENTION OF PERSONAL DATA
We retain personal data only for as long as necessary to fulfill the purposes stated in this statement, comply with legal obligations, or as required for legitimate business interests.
7. YOUR RIGHTS
Under the PDPA, you have the right to:
* Access your personal data and request corrections if inaccurate
* Withdraw consent for data processing (where applicable)
* Request deletion of your personal data, subject to legal limitations
* Object to direct marketing communications
*
To exercise your rights, contact us at compliance@themineraw.com
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.
9. CHANGES TO THIS STATEMENT
We may update this Data Protection Statement from time to time. Any changes will be posted on our website with the updated revision date.
10. CONTACT US
For inquiries or to exercise your data protection rights, please contact us at: The Mineraw Sdn. Bhd.
compliance@themineraw.com
14 February 2025
