Shipping

malaysia natural skincare zero waste vegan non toxic chemical free shipping box

Orders are processed in 2-3 business days. This means receiving the payments depending on what payment method you have used and the time required to prepare and pack your order. It will then be shipped out and should be received by the customer within 2-5 business days (Monday - Friday, excluding holidays).

Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.

― Malaysia 

FREE standard shipping everywhere in Malaysia for orders above RM200

Express Same Day Delivery
RM 20
• Klang Valley only* (pleaser refer to service coverage area below)
• Orders must be placed before our cut-off time of 2:00pm within the same day you would like to receive your order (Monday - Friday, excluding holidays)
• Delivery will take place anytime from 3pm - 10pm on the same day of purchase
• If you have placed an order on Friday, weekends or public holidays, it will be processed and shipped the next available business day only.
• Once your order have been picked up by our logistic partners, a SMS notification will be sent to you. You can then track the delivery status of your same day order and contact our logistic partner on your whereabouts and availability.
• Please note that orders are shipped and delivered on business days only (Monday – Friday), excluding holidays.
• In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
• If customer selects this option at checkout but address is not covered in the service area listed below, cost will not be refunded.

Standard Delivery (West Malaysia)
RM 10
• Delivery will take up to 3-7 business days from date of purchase.
• Orders placed on Friday and over the weekend will be processed and shipped on Monday and will be delivered out within the week by our dedicated courier service, excluding public holidays.
• Delivery is not available for addresses with P.O. Boxes.
• Once your orders have been shipped, you shall receive an email from us with your tracking number. Simply click on your tracking number to track the delivery status of your order.
• You may track your order here too
• Please note that orders are shipped and delivered on business days only (Monday – Friday), excluding holidays.
• In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.

Standard Delivery (East Malaysia)
RM 20
• Delivery will take up to 3-7 business days from date of purchase.
• Orders placed on Friday and over the weekend will be processed and shipped on Monday and will be delivered out within the week by our dedicated courier service, excluding public holidays.
• Delivery is not available for addresses with P.O. Boxes.
• Once your orders have been shipped, you shall receive an email from us with your tracking number. Simply click on your tracking number to track the delivery status of your order.
• You may track your order here too
• Please note that orders are shipped and delivered on business days only (Monday – Friday), excluding holidays.
• In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.

Service Coverage Area for Express Same Day Delivery
Kuala Lumpur
43200, 43300, 46000, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50500, 50586, 50603, 51000, 51100, 51200, 52000, 52100, 52200, 53000, 53100, 53200, 53300, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 56000, 56100, 57000, 57100, 58000, 58100, 58200, 59000, 59100, 59200, 60000, 68100
 
Petaling Jaya
40150, 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 46700, 47300, 47301, 47310, 47400, 47410, 47500, 47800, 47810, 47820, 47830, 50603, 52200, 58200, 59200
 
Subang Jaya
40150, 40300, 40400, 47100, 47500, 47600, 47601, 47610, 47620, 47630, 47650
 
Shah Alam
40000, 40100, 40150, 40160, 40170, 40200, 40300, 40400, 40450, 40460, 40470, 40706, 40800, 41000, 41050, 41300, 41460, 42450, 47000, 47200, 47301, 47500, 47600, 47650
 
Puchong
47100, 43399, 46150, 47100, 47110, 47120, 47130, 47140, 47150, 47160, 47170, 47180, 47190, 47510, 58200
 
Balakong
43200, 43300
 
Sungai Buloh
47000, 47830, 48050, 52100, 52200
 
Ampang Jaya
53100, 53300, 54100, 54200, 55000, 55100, 55300, 56100, 68000
 
Seri Kembangan
43300, 43400, 47100, 47110, 47120, 62000
 
Serdang
43400
 
Cheras 9 Miles
43200, 43300, 43207, 56000, 56100
 
Batu Caves
68100
 
Bangi
43600
 
Kajang
43000, 43007, 43009, 43558
 
Klang
41000, 41100, 41200, 42150, 42450, 40460, 41150, 41250, 41400, 42100

― Singapore 

yoursustainablestore.com

― Asia 

• USD 14 / RM55 on 1kg orders - Estimate delivery of 5 - 8 working days
• USD 23 / RM95 on 2kg orders - Estimate delivery of 5 - 8 working days
• Inclusive of online tracking
• Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country’s policies.

― International Orders 

Customs Regulations Weather Conditions and other factors may affect shipments that are going to international addresses. These are governed by Malaysia's Official Post Office and not byThe Mineraw. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.

Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact us.

• USD 20 / RM 80 on 1kg orders - Estimate delivery of 1 - 3 weeks
• USD 31 / RM 125 on 2kg orders - Estimate delivery of 1 - 3 weeks
• Inclusive of online tracking
• Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country’s policies.

Due to the global regulatory, hazard, safety and other reasons, we are only able to ship internationally to the following countries:
• Canada
• Maldives
• Sri Lanka
• Taiwan
• United Kingdom

The Mineraw™ ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to The Mineraw™, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. The Mineraw™ does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier.

The Mineraw™ will not be held responsible for shipping delays, damage or loss.