COVID-19 and Restock updates



Shipping & Delivery

malaysia natural skincare zero waste vegan non toxic chemical free shipping box

Shipping time might vary depending on location, shipment method and other factors out of our control.

Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.

Malaysia

Free Standard Shipping for orders above RM 200
Standard Shipping (Peninsular) RM 10.00
Standard Shipping (East Malaysia) RM 15.00
Terms & Conditions: We ship within 3 working days after your order has been processed.

Shipping time takes 2-7 working days to be delivered to you.

Delivery is not available for addresses with P.O. boxes.

A shipping confirmation email will be sent to the email provided with your tracking number when your order has been shipped.

Orders are packed, shipped and delivered on working days only (Mondays - Fridays, excluding public holidays)

In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accidents, unscheduled events, etc.

The Mineraw will not be held responsible for shipping delays, damage, loss or packages that are marked as Delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by our shipping partner, products will not be replaced.

Any packages returned to us due to complications from the recipient (unclaimed, wrong address, undeliverable), will result in a refund to the customer for all inventory that is not delivered. Unfortunately, because the shipping label purchased was used in these circumstances, we will not refund shipping costs or taxes.​

Track your order: http://themineraw.aftership.com
Find a store near you:
https://themineraw.com/pages/store-locator

 

Express Next Day Shipping RM 20.00 **Unavailable until further notice.
Terms & Conditions:

Limited to specific postcodes around the Klang Valley only, refer below.

This shipping method only applies on working days (Mondays - Fridays), excluding public holidays.

Orders must be placed before 6pm the day before you would like to receive your order.

Please provide the correct address where someone will be present to receive the package.

An SMS notification will be sent to you when your order is with the driver, track and directly deal with the driver on delivery.

In rare cases, there may be unexpected service delays such as severe weather, natural disasters, transport accident, unscheduled events, etc.

If customer have paid for this method but address is not covered by our service area postcode listed below, cost will not be refunded.

The Mineraw
™ will not be held responsible for shipping delays, damage or loss.

Service Area by Postcodes:
Shah Alam
40000, 40100, 40150, 40160, 40170, 40200, 40300, 40400, 40450, 40460, 40470, 40706, 40800, 41000, 41050, 41300, 41460, 42450, 47000, 47200, 47301, 47500, 47600, 47650

Subang Jaya
40150, 40300, 40400, 47100, 47500, 47600, 47601, 47610, 47620, 47630, 47650

Puchong
47100, 43399, 46150, 47100, 47110, 47120, 47130, 47140, 47150, 47160, 47170, 47180, 47190, 47510, 58200

Petaling Jaya
40150, 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 46700, 47300, 47301, 47310, 47400, 47410, 47500, 47800, 47810, 47820, 47830, 50603, 52200, 58200, 59200

Kuala Lumpur
43200, 43300, 46000, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50500, 50586, 50603, 51000, 51100, 51200, 52000, 52100, 52200, 53000, 53100, 53200, 53300, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 56000, 56100, 57000, 57100, 58000, 58100, 58200, 59000, 59100, 59200, 60000, 68100

Ampang Jaya
53100, 53300, 54100, 54200, 55000, 55100, 55300, 56100

Seri Kembangan
43200, 43300, 43400, 47100, 47110, 47120

Serdang
43400

Batu Caves
68100

Bangi
43600 

Cheras
43200, 43300, 43207, 56000, 56100

Klang
41000, 41100, 41200, 42150, 42450, 40460, 41150, 41250, 41400, 42100 

 

Singapore

*Due to the current global pandemic, we are not shipping outside of Malaysia until further notice.

Standard Shipping RM 55.00
Terms & Conditions:

Inclusive of online tracking.

We ship within 3 working days after your order has been processed.

Shipping time takes up to 7 working days.

Import duties, taxes and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's custom tax threshold.

The Mineraw ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund.

We do not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier.

The Mineraw will not be held responsible for shipping delays, damage or loss.

Stockist:
 Your Sustainable Store

 

Asia

*Due to the current global pandemic, we are not shipping outside of Malaysia until further notice.

Standard Shipping $ 20.00 USD
Countries Include:
Brunei, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia, Vietnam.
Terms & Conditions:

Inclusive of online tracking.

We ship within 3 working days after your order has been processed.

Shipping time takes up to 14 working days.

Import duties, taxes and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's custom tax threshold.

The Mineraw ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund.

We do not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier.

The Mineraw will not be held responsible for shipping delays, damage or loss.

International

*Due to the current global pandemic, we are not shipping outside of Malaysia until further notice.

Standard Shipping $ 40.00 USD
Countries Include: Due to the global regulatory, hazard, safety and other reasons, we are only able to ship internationally to the following countries:
Canada, Maldives, United Kingdom

We are working on expanding the country selections for international shipping. Please contact us here if you need to get your hands on The Mineraw goodies. We'll see what we can do.
Terms & Conditions:

We ship within 5 working days after your order has been processed.

Shipping time can take up to 4 weeks to be delivered to you.

Delivery is not available for addresses with P.O. boxes.

A shipping confirmation email will be sent to the email provided with your tracking number when your order has been shipped.

Orders are packed, shipped and delivered on working days only (Mondays - Fridays, excluding public holidays)

Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact us.

In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accidents, unscheduled events, etc.

Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country’s policies.

The Mineraw will not be held responsible for shipping delays, damage or loss.
Import, VAT or Custom Fees:
Customs Regulations and other factors may affect shipments that are going to international addresses. These are governed by Malaysia's Official Post Office and not by The Mineraw. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.