Free Shipping for orders above RM200 in Malaysia



Shipping

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Orders are processed in 2-3 business days. This means receiving the payments depending on what payment method you have used and the time required to prepare and pack your order. It will then be shipped out and should be received by the customer within 2-5 business days (Monday - Friday, excluding holidays).

All shipping charges are flat rate - your order ships for one price only. You will receive a tracking information once your order has been shipped.

Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.

The Mineraw ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to The Mineraw, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. The Mineraw does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier.

― Malaysia 

• RM 10 on all orders within West Malaysia - Estimate delivery of 1 - 3 working days
• RM 20 on all orders to East Malaysia - Estimate delivery of 7 working days
• FREE on orders above RM 200 for East and West Malaysia

― Singapore 

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― Asia 

• USD 14 / RM55 on 1kg orders - Estimate delivery of 5 - 8 working days
• USD 23 / RM95 on 2kg orders - Estimate delivery of 5 - 8 working days
• Inclusive of online tracking
• Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country’s policies.

― International Orders 

Customs Regulations Weather Conditions and other factors may affect shipments that are going to international addresses. These are governed by Malaysia's Official Post Office and not byThe Mineraw. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.

Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact us.

• USD 20 / RM80 on 1kg orders - Estimate delivery of 1 - 3 weeks
• USD 31 / RM125 on 2kg orders - Estimate delivery of 1 - 3 weeks
• Inclusive of online tracking
• Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country’s policies.

Due to the global regulatory, hazard, safety and other reasons, we are only able to ship internationally to the following countries:
• Canada
• Maldives
• Sri Lanka
• Taiwan
• United Kingdom

The Mineraw™ will not be held responsible for shipping delays, damage or loss.