Returns & Exchanges

malaysia natural skincare zero waste vegan non toxic chemical free return policyDue to the nature of our products, we are unable to accept returns or exchanges. However, please contact us if you aren’t 100% satisfied, we always have room for improvements.

Non-returnable items:
All products handmade by The Mineraw™
Bamboo Toothbrush
Reusable Cottons Rounds
Loofah Luffa
All Stainless Steel Straws

The Mineraw ™
will not be held responsible for shipping delays, damage or loss.

There are certain situations where only partial refunds are granted. Shipping fees will not be refunded if order has been shipped. Please contact us to check if your issue is refundable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account or bank account, within a certain amount of days.

Late or Missing Refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We accept cancellations within 24 hours, as long as your order has not already been shipped. Please contact us with your order number to start the process.