Refund Policy

Due to the nature of our products, we are unable to accept returns or exchanges. However, please contact us if you aren’t 100% satisfied, we always have room for improvements.

Non-Returnable items include:

All skincare products by The Mineraw
Accessories: Bamboo Toothbrush, Clear Quartz Gua Sha Stone, Hair Headband, Loofah Sponge, Mask Brush, Metal Spatula, Reusable Cottons Rounds, Wood Spoon


There are certain situations where only partial refunds are granted.

Shipping fees will not be refunded if order has been shipped.

Please contact us to check if your issue is refundable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account or bank account, within 7 working days.

Late of Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please drop us an email at 

Sale Items

Only regular prices items may be refunded, unfortunately sale items cannot be refunded.


We accept cancellations within 24 hours, as long as your order has not already been shipped. Please chat with us in the chat box on our website with your order number to start the process asap.