Frequently Asked Questions

malaysia natural skincare zero waste vegan non toxic chemical free faq

If you got a question unanswered below, simply ask us here.

― General 

How do you pronounce “Mineraw” and what does it mean?
(mi•ne•raw): Minerals + Raw. Read more about us here

Why are all your products in glass jars or bottles?
Because plastic sucks! Our products come in glass or aluminium containers, this reduces waste by allowing you to reuse or recycle your empties. It also keeps harmful chemicals from leeching into our chemical-free products.

Do you test on animals?
No we do not! We love our furry friends too much! Testing is only done on willing friends & family.

Are your products vegan/vegetarian?
All our products are vegan except for Honey Glow. The only ingredient not considered vegan in this product is Raw Honey, which is a bee product. Some people do consider this to be an animal derivative and others do not.

Where are the products made?
All of our products are proudly made in Malaysia by hand, in small batches. All products by The Mineraw™ is for external use only and is rightfully owned, trademarked and licensed by The Mineraw Sdn. Bhd.

Do you have a physical store?
Yes we do! Visit us at The Curve, Damansara or 163 Retail Park, Mont Kiara. Get the details here 

We are also stocked at a few stores, check them out here

Are your products registered and approved by the appropriate administration in Malaysia?
Yes! Product information on this website and on our product labels has been evaluated and approved by the appropriate administration in Malaysia, Ministry of Health (MOH) / Kementerian Kesihatan Malaysia (KKM) and National Pharmaceutical Regulatory Agency (NPRA). You can find our product license via this link.

We strive to create safe, gentle, natural products that are healthy & non-irritating for the skin. However, with your satisfaction in mind, please read the following medical and product disclaimer located here.

Where do you source your ingredients and are they really natural?
Our ingredients are almost exclusively sourced with suppliers in Malaysia. Some of them source high quality & pure ingredients from around the world while others produce in Malaysia. And yes, we only use high quality natural ingredients. Our glass containers are also sourced locally.

What are your ethical & sustainable initiatives?

  • Recycle programme with our glass bottles & jars
  • Reuse miscellaneous fillers for shipping online orders (newspaper, recycled paper, bubble wraps collected from suppliers)
  • Purchasing ingredients in bulk to reduce waste
  • We hand make all our products in small batches
  • Provide the accessibility of bulk option for refill/byob (limited to some of our products) at specific zero waste stores around the Klang Valley

― Products 

The Mineraw is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use.

Always perform a patch test before applying our products. Natural & herbal products can still cause adverse reactions if you are allergic to a specific ingredient. Discontinue use right away if there is an adverse reaction.

What skin types are suitable for your skin care products?
All types! We made sure all ingredients are safe for acne prone, oily, dry, sensitive, combination, normal, troubled and aging skin.

What are the best way to keep these natural products?
For maximum longevity, store our products in a cool, dry location away from direct sunlight.

How do I use (a certain product)?
Directions on how to use all of our products can be found on our website as well as the label on each bottle/jar. Alternatively you can also drop us a message via email, Facebook or Instagram.​ 

Are there any products for men?
Yes! We've got beard oil, pomade, deodorant & even face cleanser that men have purchased and loved. In fact, all of our products are completely suitable for men. Some men like a face mask too you know!

What is the shelf life of The Mineraw products?
Our products are made from all natural ingredients, therefore, they all have a shelf life of 6-12 months. We do not use any preservatives or water in our products, they can last for some time without preservatives. Our products will last longer if kept at room temperature and out of direct sunlight​. 

Do you have a recommended skincare routine?
Yes we do! Start by making sure you have removed your make-up, (our natural Makeup Remover works great here!) then clean your face with Refresh: Face Cleanser. Next up, tone your skin with our Toner, using a reusable cotton round. Try to avoid the eye area! Let the toner soak in for 3-5 minutes before applying our Glow Serum: Face Oil. Two drops onto the palm of your hand goes a long way. Don't forget to warm the serum up by rubbing your hands together.

Aside from that, we highly recommend a weekly (or more) face mask (Detoxify or Cocoa) and exfoliation (Honey Glow: Scrub) for smooth and clear skin!

Would natural oils make my skin even more oily? Are they good for the skin?
Good news, they are great for the skin and won’t make your skin more oily! Applying oils to the skin helps to regulate oil/sebum production. By applying oils, you are providing a natural, protective layer that soothes the skin, while simultaneously providing it with naturally occurring nutrients and antioxidants that heals and rejuvenate the skin.

Will applying face oil (Glow Serum) cause me breakouts if I have acne prone/oily skin?
No it won't! We use oils that have been proven to not clog the pores. Which means no new pimples! The taboo on moisturising with oil is falsely advertised. With the right oils, your skin will thank you for years to come!

Why are the mask & cleanser in dry powder form? (Detoxify, Cocoa & Refresh)
Because when liquid is introduced to skincare products, they can easily grow mold and bacteria. Therefore, commercial products contain plenty of chemicals to preserve them a longer shelf life. By giving you this ingredients in dry form, it allows you to have a completely natural product. Fresh in a matter of seconds.

Is it best to use Detoxify Face Mask with Apple Cider Vinegar or water?
We highly recommend Apple Cider Vinegar for the best results! Or better yet, mix it with our Toner! Tip: Drop in a few drops of our Glow Serum or your favourite oil into the mix to target specific skin concerns. Here’s a list of some DIY for the right mask for your current skin condition:

Need a deep cleanser? - Apple Cider Vinegar, Water
Need hydration? - Honey, Yoghurt, Milk, Bananas, Avocado

My face is red after using Detoxify Face Mask, is that normal?
Yes! It's completely normal! Don't fret! It means the mask worked on drawing out toxins from your skin.

Why does the Toner smells funny?
Not everyone is a fan of the smell of Apple Cider Vinegar, however, we swear by it for its amazing NON-TOXIC benefits it does to the skin! The more you use it the more the smell won't bother you and your skin will be thanking you!

Applying the Toner stings, is this normal?
Yes, this is normal initially. First time use could cause your skin to sting, sometimes cause redness as well. It just means your skin is getting used to the new PH level of the toner. Further applying will result your skin stinging less & no redness.

My Glow Serum is cloudy, is this normal?
Yes, this is normal. It just means that the oils are oxygenated due to opening & closing of the bottle. We highly recommend not letting the dropper make contact with your skin when applying as this can also cause cloudiness in the bottle as well.

My previous bottle was a slightly different colour, why?
Due to the nature of using 100% natural ingredients and handcrafting each batch by hand in small batches, the color or texture can occasionally vary.

Can I use Honey Glow Scrub everyday?
Yes that is definitely possible. However, always listen to your skin, if it starts feeling dry or sensitive, it just means your skin is in need of a break from overusing a certain product. So lessen usage! This advise goes to our face masks too! Always listen to your skin.

What products are Essential Oil free?
Most of our products are scent-free for sensitive skin types. Let’s make it easier, these are the ONLY products with essential oils (EO): Honey Glow, Glow Serum, Bronze Babe, Beard Oil. Everything else is essential oil free!

Are your products safe for pregnant and breast feeding?
Consult a health care practitioner if you have any concerns about whether our product ingredients may be suitable for you if you are pregnant or nursing.

What are the ingredients used in The Mineraw?
*** All ingredients listed are sourced and purchased in bulk with local suppliers in Malaysia, this way it helps reduce carbon waste**

Alcohol-Free Witch Hazel  - United States
Aloe Vera Juice - United States
Apple Cider Vinegar - United States
Arrowroot Powder - United States
Calcium Bentonite Clay - United States
Candelilla Wax - United States
Carrot Seed Oil - Hungary
Cinnamon Powder - Sri Lanka
Coffee Grounds - RAGE Coffee
Dead Sea Clay  - Jordan
Distilled Rose Water - India 
Evening Primrose Oil - France
Extra Virgin Olive Oil - Spain
Gluten-Free Oats Flour - United States
Grapeseed Oil - Chile
Green Clay - France
Jojoba Oil - United States
Kaolin Clay - China
Matcha Powder - Japan
Mica Powder (mineral powder) - China
Natural Soft Brown Sugar  - Malaysia
Peppermint Essential Oil - India
Raw Cocoa Powder - Peru
Raw Honey  - Indochina
Raw Shea Butter - Ghana
Rose Geranium Essential Oil - India
Rosehip Seed Oil - Chile
Spirulina Powder - China
Stabilised Aloe Vera Gel - Mexico
Sweet Almond Oil - Spain
Tea Tree Essential Oil - India
Turmeric - India
Virgin Coconut Oil - Philippines
Vitamin E Oil - Malaysia
Zinc Oxide (the safest sunscreen ingredient that doesn't harm our oceans)

*** All these ingredients are in its scientific (INCI) names on our sticker labels as it is required by the appropriate administration in order to be able to be sold to the market.

Medical Disclaimer

  • The content on our website is for general informational purposes & should not be considered medical advice. Product descriptions are not intended to diagnose, treat, cure and/or prevent any disease.
  • Information on this website has not been evaluated or approved by the appropriate administration.
  • Please consult a healthcare provider if pregnant or nursing or have questions about a particular health condition.
  • The Mineraw is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use.
  • If you have a specific allergy or sensitivity, do not use ingredients that may trigger an irritation. A skin patch test is recommended if there is any doubt or history of skin reactions. Cease usage if a reaction occurs.

― Website

The content on our website is for general informational purposes & should not be considered medical advice. Product descriptions are not intended to diagnose, treat, cure and/or prevent any disease.

What is the Surprise Box about?
It's simply what it says. A surprise. We know it can be hard to choose from everything we have to offer. So why not let us pick some products out for you? We promise you'll love them!

How do I use a Gift Card?

  1. Choose the amount you want as a digital gift card

  2. Order the card, and we will send you an e-mail with your custom gift card code

  3. When you check out, enter the code into the "discount code" box to apply your gift card

  4. If there is balance left over, pay with your paypal account or bank transfer!

What are your payments methods?
Paypal, Maybank QR Pay, Online Banking, Cash Deposit

― Orders 

Where is my order?
Hang in there! We take about 2 working days to process and pack your order. You will receive an email once your order has been shipped. Simply track it here

Why do you not offer free shipping?
We do offer free shipping for orders above RM200 within Malaysia only. Because all our products are priced at a reasonable price, we need to charge shipping to cover other costs (shipping boxes, courier service, flyers, fillers, labour) As a small local business, we try to charge customers reasonable prices for quality products.

Do you offer international shipping?
Yes we do to certain countries. We want everyone everywhere accessible to our natural, cruelty-free, chemical free & eco-conscious skin care products. You may refer to the countries we ship to and the rates here

What is your return policy?
Due to the nature of our products, we are unable to accept returns or exchanges. However, please contact us if you aren’t 100% satisfied, we always have room for improvements.

What is your cancellation policy?
We accept cancellations within 24 hours, as long as your order has not already shipped. Please contact us with your order number to start that process.

How long does it take to ship my order?
Please note, orders are processed in 1-3 days (Monday - Friday, excluding holidays). You should then receive an email with a tracking number to track your shipment when your order has been shipped. Estimate delivery time for domestic and international orders can be found here. The Mineraw™ will not be responsible for shipping delays.

What happens if my order is returned to The Mineraw™?
The Mineraw™ will not responsible for damage, loss or packages that are marked as Delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by the carrier, products will not be replaced.

Any packages returned to us due to complications from the recipient (unclaimed, wrong address, undeliverable), will result in a refund to the customer for all inventory that is not delivered. Unfortunately, because the shipping label purchased was used in these circumstances, we will not refund shipping costs or taxes.​